NRRCD™ · ORDER DELIVERY

Shipping Policy

Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Processing time is separate from carrier transit time.

Estimated U.S. Delivery

For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. The total order timeline includes both processing and transit. Delivery estimates are not guaranteed arrival dates.

Shipping Costs and Destinations

Available shipping destinations, services, and applicable charges are shown at checkout before payment. Availability may depend on the delivery address and the items ordered.

Fulfillment and Shipping Origin

Depending on inventory and destination, orders may be prepared by our facilities or designated fulfillment partners. A parcel's shipping origin may differ from our registered business address. Items in one order may occasionally ship separately and receive different tracking numbers.

Tracking

After dispatch, tracking information is normally sent to the email address used at checkout when it becomes available. A carrier may need additional time to display the first tracking movement.

Shipping Address

Check your name, street address, apartment or unit number, postal code, and contact details before placing an order. If you notice an error, contact us promptly. Changes cannot be guaranteed after fulfillment or shipping preparation begins.

Delayed, Lost, or Undelivered Parcels

If tracking has stopped updating or a parcel appears significantly delayed, contact us with your order number. If tracking shows “Delivered” but you cannot locate the package, check the delivery area, household members, building reception, and carrier information before contacting us. We will review the available information and an appropriate solution.

Damage or Incorrect Items

Contact us promptly, preferably within 7 calendar days after delivery, if jewelry arrives damaged, incomplete, or incorrect. Provide your order number and clear photos of the item, exterior packaging, and shipping label. We will review the matter and offer an appropriate remedy for a confirmed issue attributable to us.

International Customs and Taxes

Where international delivery is available, customs procedures and import charges may vary by destination. Review any taxes or charges displayed at checkout. Local authorities or carriers may assess additional import charges where applicable.

Support: service@nrrcd.com · +86 20 8499 9288 · +86 20 8730 0569
Hours: Monday–Friday, 8:30 AM–5:30 PM (UTC+8)
Operator: Guangzhou Dianzi Technology Co., Ltd. (广州点子科技有限公司), represented by Lanxiang Li (李兰香)
Registered address: Room W90, Units 407 and 408, No. 4 Lingshan East Road, Tianhe District, Guangzhou, Guangdong Province, China