NRRCD™ · HELP CENTER

Frequently Asked Questions

Jewelry & Orders

What does nrrcd™ sell?
We sell ordinary fashion jewelry and accessories. Available styles may include earrings, necklaces, bracelets, and rings. Review each product page for the exact materials, dimensions, color, and included components.

Will an item look exactly like its photographs?
We aim to present products accurately. Screen settings, lighting, and reasonable manufacturing variation may affect how color or small details appear. Refer to the product description for the listed specifications.

Can I change or cancel my order?
Contact us as soon as possible with your order number. We will try to help before fulfillment begins, but changes cannot be guaranteed once processing or shipping preparation has started. No cancellation fee applies to an order successfully canceled before fulfillment.

Shipping

How long does processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or high order volume, processing may take up to 5 business days.

How long does U.S. delivery take?
For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. Processing time is additional.

How much is shipping?
Available shipping methods and charges are shown at checkout before payment.

Will I receive tracking?
When tracking becomes available after dispatch, details are normally sent to the email address used at checkout. The first carrier update may take additional time.

Returns & Refunds

What is the return period?
Eligible items may be requested for return within 30 calendar days after confirmed delivery. Contact support before sending anything back.

What if jewelry arrives damaged or incorrect?
Contact us within 7 calendar days after delivery with your order number and clear photos of the item and packaging. We will review an appropriate remedy for a confirmed problem attributable to us.

Who pays return shipping?
Customers generally pay return shipping for a change-of-mind return. We address eligible costs when a confirmed problem is attributable to us. See our Return & Refund Policy.

How long does an approved refund take?
After an eligible return is received, inspected, and approved, we initiate a refund to the original payment method within 5–10 business days. Your payment provider may take additional time to post it.

Support: service@nrrcd.com · +86 20 8499 9288 · +86 20 8730 0569
Hours: Monday–Friday, 8:30 AM–5:30 PM (China Standard Time, UTC+8)